Provides individual and family counseling, individual and family crisis intervention services, family mediation, and short-term temporary emergency shelter in family homes that are made available by volunteer shelter parents. Does NOT provide an onsite shelter. Individuals or families unable to pay fees will not be turned away. Counseling can be arranged to take place at the Elevate's office in Berlin, at area schools, in family homes, or at other appropriate locations.

Provides a confidential crisis hotline and online services to call, chat, or email. Offers solution-focused crisis intervention, referrals to local resources, education, and prevention assistance for youth and families. Services include youth-initiated Conference Calls, which facilitates a call between the youth and their family or a helping agency; Home Free, which offers a free bus ticket home or to an alternate living arrangement; and Message Service, which takes messages from parents that the National Runaway Safeline (NRS) will deliver to the youth if they choose to call the hotline to check for messages. Individuals may also post on the online forum. For Home Free, youth under age 18 can only return to a parent or legal guardian, which may include a non-custodial parent, sibling age 21 or older, or an extended family member, such as aunt or uncle. If parents call asking for help in finding their kids, National Runaway Safeline can refer them to local police departments and national organizations such as National Center for Missing and Exploited Children for additional support.