Operates a helpline providing advocacy for problems involving health care and health insurance. Case types include access to health care, billing, eligibility, and insurance coverage issues. The Office of the Health Care Advocate has a tax attorney on staff to assist individuals with tax filing questions and issues, but does NOT provide assistance with actual filing of returns. This program also recommends needed health care policy changes to the Legislature and administrative agencies.

Provides information and guidance to consumers about all types of commercial insurance. Addresses questions and concerns, including the appeal of health insurance claim denials. Provides information about insurance rates and products, state insurance laws, licensed Vermont companies, and individual agents. Does NOT assist with issues concerning state or federal health insurance programs or exchanges.