Receives and addresses consumer complaints regarding financial institutions' services and products, including mortgages, student loans, payday loans, auto loans and leases; as well as complaints about credit reporting agencies; credit card companies; debt collectors; and a variety of other consumer financial products. Individuals may also browse an online database of past consumer complaints. The Consumer Financial Protection Bureau (CFPB) will forward a complaint to the company in question, and work to get a response. Most companies respond to the consumer and the CFPB within 15 Days after a complaint is filed; more complex cases may take up to 60 days.