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CONSUMER AFFAIRS AND PUBLIC INFORMATION | VERMONT DEPARTMENT OF PUBLIC SERVICE

Report

Resource Name:CONSUMER AFFAIRS AND PUBLIC INFORMATION | VERMONT DEPARTMENT OF PUBLIC SERVICE

address

112 State Street, 3rd Floor, Peoples United Bank Building, Montpelier, VT 05620-2601

Eligibility

Utility Account Holder or other member of household or Individual acting on account holder's behalf

Hours

Administrative Hours: Monday-Friday: 7:45am-4:30pm Website: 24Hours/7Days
8028282811

Voice

·

Information & Services

8022530191

Voice

·

Information & Services | TDD (Vermont Relay)

8006224496

Voice

·

Toll Free | Consumer Affairs Hotline

Application process

  • By Email
  • By Telephone
  • By Website
  • Information On Website

Service area

Vermont state
Provides information and assistance to help consumers self-advocate about utility issues, and provides a form for consumers to file complaints against regulated utility companies and billing or service related to unregulated broadband and wireless companies. Services may include information and education about how to address and resolve problems. Will also investigate, track, and attempt to resolve complaints by consumers against unregulated services such as broadband, wireless, cable modem, and Voice-Over Internet Protocol (VOIP).

Relevant Notes

The Consumer Affairs and Public Information Division will assist ONLY if consumer has been unable to resolve the problem directly with the company. Vermont Department of Public Service (DPS) DOES NOT assist with consumer information or complaints about propane; complaints related to fraud should be addressed to the Attorney General's office. DPS does not provide direct financial assistance for bill payment. Utility Disconnection Protection: per Vermont law, utilities cannot be disconnected if the temperature is less than 10° F or less than 32° F for households with individuals aged 62 or older.

Last Verified

04/21/2026

Providing organization

VERMONT DEPARTMENT OF PUBLIC SERVICE
The Vermont Department of Public Service is a state government agency that provides public advocacy, planning, programs, and other actions in response to Vermont consumers' needs for energy, telecommunications and regulated utility systems. DPS also provides the 7-1-1 number, a telecommunications relay service for the Deaf, hard of hearing, and speech impaired.