Description

Provides information and assistance to help consumers self-advocate about utility issues, and provides a form for consumers to file complaints against regulated utility companies and billing or service related to unregulated broadband and wireless companies. Services may include information and education about how to address and resolve problems. Will also investigate, track, and attempt to resolve complaints by consumers against unregulated services such as broadband, wireless, cable modem, and Voice-Over Internet Protocol (VOIP). The Consumer Affairs and Public Information Division will assist ONLY if consumer has been unable to resolve the problem directly with the company. Vermont Department of Public Service (DPS) DOES NOT assist with consumer information or complaints about propane; complaints related to fraud should be addressed to the Attorney General's office. DPS does not provide direct financial assistance for bill payment. Utility Disconnection Protection: per Vermont law, utilities cannot be disconnected if the temperature is less than 10° F or less than 32° F for households with individuals aged 62 or older.

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