LIFELINE PHONE/INTERNET SERVICE CREDIT | VERMONT DEPARTMENT OF PUBLIC SERVICE

112 State Street, 3rd Floor, Peoples United Bank Building, Montpelier, VT 05620-2601

Eligibility

Income Guidelines Apply; Recipients of 3SquaresVT, Section 8 Vouchers, Medicaid, SSI, and Veterans Pension and Survivors Benefit are automatically eligible

Hours

Hours Vary depending on company Lifeline program support: 7Days: 9:00am-9:00pm

(802) 828-2811

Voice

(800) 253-0191

Voice - Toll-Free | TDD (Vermont Relay)

(802) 828-2342

Fax

(800) 622-4496

Voice - Toll-Free | Consumer Affairs Hotline

https://publicservice.vermont.gov/lifeline-telecommunications-program

[email protected]

Application process

By Email; By Mail; By Telephone; By Website; Information On Website

Service area

Vermont

Description

Helps low-income households maintain telephone or internet services through a discount on monthly services. List of participating companies are on the website. Individuals may request applications through the website or by mail. Not all phone or internet companies participate. Vermonters on some pharmacy-only assistance also may not qualify. Only one Lifeline discount per household. Select tracphones (prepaid phones) are being added. It may take up to 3 months for the credit to appear on bills.

Last Assured

04/23/2025

What's Here

Discounted Telephone Service Discounted Internet Service

Providing organization

VERMONT DEPARTMENT OF PUBLIC SERVICE

The Vermont Department of Public Service is a state government agency that provides public advocacy, planning, programs, and other actions in response to Vermont consumers' needs for energy, telecommunications and regulated utility systems. DPS also provides the 7-1-1 number, a telecommunications relay service for the Deaf, hard of hearing, and speech impaired.