Provides case/care management, supported employment services that include job coaching and placement, social and recreational opportunities and ongoing assessment and evaluation. May also provide assistance with the activities of daily living, including personal care, respite care, and transportation. Also provides Medicaid Waiver, a community-based, one-to-one, long term care services program to individuals with traumatic brain injury. Referrals may come from Department of Aging & Independent Living; Services are offered to brain injured survivors following their post-acute care, and have a finite time limit, depending on need and severity of injury. Families First is a Specialized Service Agency, designated by Vermont's Department of Aging and Independent Living.